Frequently asked questions

Technical documentation normally is provided by your cooling equipment manufacturer. For BAC equipment, your local representative can assist you in requesting a copy of the technical file which is archived at the Baltimore Aircoil factory. Contact your local BAC representative to request assistance.

A preventive maintenance schedule for your cooling tower should have been provided by your cooling tower manufacturer when the equipment was installed. For BAC cooling equipment we can assist you in retrieving those documents in case you lost them. Should you need assistance in setting up a preventive maintenance programmes, BAC has experienced and fully trained servicemen in house to carry out regular scheduled maintenance. Contact your local BAC representative for more information on scheduled maintenance programmes.

Under the standard factory warranty, BAC covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty is specific to the model numbers, serial numbers, and the BAC maintenance services that may have been provided in your original contract. If you cannot find your warranty certificate, your local BAC representative should be able to provide you with the information.

A clean, properly treated and well maintained cooling tower avoids growth of bacteria, including legionella. Effective water treatment programmes act in a preventive manner by automatically controlling the dosing of chemicals and bleed-off to keep your cooling tower not only safe but also efficient. You need a water treatment programme that meets your needs and is in full compliance with local legal requirements and codes of practices. This is why our Baltimore Aircoil service company offers a wide range of automatic water treatment and filtration packages to control microbiological growth in cooling systems incorporating BAC equipment. We advise you to contact your local BAC representative to discuss your needs and find the best solution for your cooling equipment.

Genuine spare parts for BAC equipment can be purchased with your local BAC representative. Choosing for original components ensures proper operation and guarantees the thermal performance and safety of your cooling tower. Do you need assistance in replacing the components? BAC has a team of fully trained and skilled service technicians who know to replace and repair components with minimum downtown and disruption to the cooling system. For the purchase and replacement of BAC cooling tower components, contact your local BAC representative.

The contact details of your BAC representative are in the contact us section of this website, as well as the home page. Check out the contact locator box in both places, select your country and area and get the name, e-mail address and direct telephone number of the BAC salesman. When clicking on the company name you will be directed to more company information of the sales representative.

For contact details outside Europe, please use the contact search function on the global corporate website.